Customer Testimonials
We worked with Shae and she was fantastic. Very professional and went above and beyond to make sure our deal happened.
I had an outstanding experience at Hanania Volkswagen Orange Park, and I want to recognize Taylor for truly exceptional service.
From start to finish, Taylor was the definition of professionalism. She went above and beyond to ensure I was taken care of, answering every question thoroughly and making the entire process smooth and stress-free. What really stood out was her commitment—she worked closely with the finance specialist and other members of the dealership team to get me the accurate information I needed, without hesitation. The finance specialist, AI and manager worked to get me the APR I was satisfied ... Read More DealerRater - Mar 30, 2026
GREAT DEAL!!! We were in the market and decided on the 26 VW Atlas SE w/t Tech & 20" wheel pkg. We worked with our sales rep Jamaris who went above and beyond to get to the trade number as well as the financed number needed to close the deal. He let us know he would be out of town when we picked her up yesterday and made sure his partner Taylor had all our info and would handle the delivery. We live 3 hours one way and Taylor was ready and took care of us completely from arrival to when ... Read More DealerRater - Feb 14, 2026
Jose was very professional, understanding, and caring. He worked very to get me in the right vehicle.
My wife and I had a great experience. We got a great deal on a used vehicle. When we arrived at the dealership, the price was exactly what we had agreed upon.Tyler handled everything and did an awesome job.
As with my Google rating, the star is Tyler Cannon. I'll leave other areas alone. Tyler, keep being you, honest, showing integrity and treating people right. Those things will take you far. We loved working with you. Keep up the "GREAT" work. You have a Merry Christmas!
We leased one and purchased two vehicles with Douglas. As always we received great customer service from him. It is such a pleasure to work with him. Caleb, the sales manager was also great and helpful. Mr. Alderman in the finance department was also very helpful and provided us with the necessary documents we needed.
We worked with Tyler and the experience was amazing! He really heard us out, recommended 2 cars that exactly met our criteria, and we were out in under 3 hours. He also personally delivered the car to us the next day. Would highly recommend!
I recently purchased a vehicle from Vw Hanania orange park.. The price negotiation process took some time, but we were eventually able to reach a fair agreement. However, the experience after that could have been smoother. The car had to be detailed four times because the first few attempts were not done thoroughly, and we spent several hours waiting for it to be completed properly.
While I understand that delays can happen, I was disappointed that our sales representative stopped communicating with us once the process was done. A bit more follow-up and professionalism would have gone a long way ... Read More DealerRater - Oct 9, 2025
Great customer service from the Sales Agent, Sales Manager, and Finance Individuals. Highly impressed with their process!
My experience was great and very helpful when everyone turn me down Volkswagen gave me a chance. Customer service were awesome and yes I would recommend this place for great business.
The dealer ship took their time helping my husband and I find our new cars. They took our needs into consideration when helping us pick our cars and thanks to that we are now driving our new vehicles with no second thought.
I cant say enough good things a bout elena very helpful and patience very good customer service. I will def return ty ms elena.
Shae and Breanna made my dream a reality. Helpful, friendly, people who care about their customers. I would highly recommend VW of Orange Park to anyone looking to buy a car. They will work with you to meet your needs.
A truly great experience! No pressure, just great service. The car-buying process was efficient. Everything, from the test drive to financing, was handled smoothly and quickly.
Friendly staff, smooth process, honest pricing—great experience from start to finish. Highly recommend this dealership!
People in Jacksonville, if you are looking for a Volkswagen. I would prefer you visit Hanania Volkswagen to check and they are very quick and ensured we get the right trim and colour of our choice. I had visited the other dealer in Philips highway they are very bad, got everything wrong and wasted our time., the third dealer did not even call back on the enquiry. I walked into Hanania Volkswagen and next day I had the car with specific trim and customization I requested for. Scott was the person we met and he moved everything fast and had ... Read More DealerRater - Jul 31, 2025
Very personable and professional, the whole team was awesome, KD was the highlight of our experience and took great care of us and we got a great deal on a new GTI!
Great customers service and dedication. Very recommend. Scott is very knowledgeable and very helpful best experience
My 2nd car with the Hanania VW of Orange Park. I had a great experience with Latasha Stewart. She ensure me there was no pressure. I was ecstatic to be able to get the upgraded vehicle with a great price. This dealership took very special care of me.e
My wife and I were looking for a good, reliable vehicle, and our salesperson, Scott Pantin, happened to be the one assisting us. I highly recommend anybody looking for a vehicle to go through him. He was a great help in helping us find a great vehicle at a great price.
Great experience. Very knowledgeable sales people who are also incredibly personable. They listened to what I was looking for and got me exactly the car I wanted.
Excellent customer service and Very professional Staff and management. They will help you and get you what you are looking for.
I got a used car for which I thought the price was better than other comparable used cars in the area. The staff is pleasant, professional, and nice, but sadly not honest. They offered me a certain amount for my trade in on paper but then removed the extended warranty also so that's why the price went down so much. Other than that, experience was good, and I love the car.
I got a used car for which I thought the price was better than other comparable used cars in the area. The staff is pleasant, professional, and nice, but sadly not honest. They offered me a certain amount for my trade in on paper but then removed the extended warranty also so that's why the price went down so much. Other than that, experience was good, and I love the car.
Great team and leadership. Exceeded expectations and beyond satisfied! Honest and transparent team who puts customers first!
They were super nice and informative. We were able to come together on a deal without too much back and forth.
Great experience with a solid sales team. Justin did a great job and my daughter was thrilled with the new car.
I'm buying all my cars from Thia, she was so patient and allowed me to decide what i wanted without being pushy. Great salesperson.
I had a wonderful experience and will use Hanania Volkswagen for car buying again in the future
It was a great purchase and amazing I will definitely recommend this dealership and vivid our sales agent did a wonderful job for taking care of us. All staff is so welcoming and we are grateful to purchase our vehicle with them, the process went smooth and fast. All in 5 stars.
I appreciate working with KD and the team to get me settle into my new car! Excellent service!
I am very pleased with this dealership. Since I moved to Jax 4 years ago, I’ve been servicing my VW Beetle there. They helped me purchase it from a lease and now, I just purchased a new 2025 Jetta. I’m in love with my new car and I’m very grateful for all that made it possible. Special shout out to Scott Pantin, you are the best.
Attentive, knowledgeable, friendly, relaxed, not aggressive, patient and helpful. My husband and I said it was probably the most pleasant car buying experience we have had.
It’s okay I did get what I want on monthly payments.. and it’s a pretty car but we could do better..
Had a fun time while purchasing my vehicle staff was amazing thank you volkswagen of orange park
Leased a new car and it was an easy process. Douglas, the salesperson, as well as the manager and the financial specialist were helpful and friendly. Considering that car purchase negotiations are never easy and straightforward, this went as well as possible and they really worked on accommodating my parameters.
An excellent experience with Hanania Volkswagen of Orange Park. The salesperson I worked with, Douglas Bennett, is very knowledgeable of his products and is personally very courteous and could not be more helpful. Thank you Douglas!
Great place great people to work with, Scott and his team did everything they could to make the deal work and it did love my new car!
Douglas Bennett and staff were amazing! Thank you for an outstanding experience and a beautiful car!
I was in a month ago for a routine service on my 2023 Volkswagen Atlas Crosssport and ended up trading in for a 2025. Thank you Latasha Stewart for all your help! I appreciate your persistence and also checking to see if my needs were being met, during and after the deal was done. I’m a lover of Volkswagen and have purchased many of my vehicles from this dealership. If anyone is in the market, please reach out to Latasha, you won’t be disappointed.
Jamaris was great. Easy going and went the extra mile. If you need a car he is your salesman to go to
I had a great experience purchasing my 2017 BMW X1 from Hanania Volkswagen of Orange Park. Scott was incredibly helpful throughout the entire process—professional, knowledgeable, and easy to work with. He made sure all my questions were answered and made the buying experience smooth and stress-free. He was also very personable and even joked around with my dad, which made the whole experience more relaxed and enjoyable. Financing was straightforward and not a hassle at all. I never felt pressured, and everything was handled efficiently. I'm absolutely loving my new car and would definitely recommend Scott and the team ... Read More DealerRater - May 10, 2025
Hands-down the best car buying experience! Scott at Hannah Volkswagen of Orange Park was fantastic—super knowledgeable and made the whole process smooth from start to finish. It was our first time ringing the gong at a dealership, and that just made it extra special! My fiancé got the SUV he’s wanted and I got a Jetta. We didn’t have to spend hours there, which I really appreciated. They made me feel comfortable, walked me through all the details, and respected my time. 10/10 would recommend!
Great experience, scott was amazing worked very hard to ensure everything went as one would expect. Scott was a pleasure to work with directly. The entire team worked together to make the process seamless. Great experience!
Had a great experience with KD and the rest of the team who worked to get me into the vehicle I wanted at a good price point. Definitely recommend stopping by if you’re in the market for a new VW!
My experience was very pleasing for the fact that I was not haggled during the process and Riley (salesman) treated me as a valued customer with true intent to meet my vehicle needs.
I have called over 15 dealerships looking for a certain car and this placed made it happen with such a touch of class. Douglas was very kind and helpful which made me comfortable to proceed with the purchase of my new ID BUZZ. Thank you for all your help.
I was extremely pleased with how easy the car buying process was. No tricks, no last-minute surprises, what you’re quoted is what you get. I’m very happy with my purchase from Volkswagen of Orange Park.
Had the worst experience buying a car with this dealership. The vehicle didn't come with any car mats and dealer said they would provide the mats for free. Then after signing the purchase docs, they went back on their words. The sales rep said the manager could only provide a discount for the mats... They said the mats were $300 and they would give it to us for $130, but this is the regular price for the mats at any VW dealership or website. Big red flag!!!
The biggest issue we encountered was after taking ownership of the vehicle, we noticed ... Read More DealerRater - Mar 21, 2025
This is my 2 time purchasing Volkswagen. My wife I purchased a 2025 Atlas Cross Sport. Scott our salesman was great and very transparent. We came back before the month ended I purchased a 2025 Taos for our daughter and went back to Scott Pantin our salesman. I highly recommend the dealership and Scott Pantin. We will be back next year for my vehicle and visit our favorite Salesman.
Scott (salesman) was great, knowledgeable and patient. He explained and answered all my questions. He was transparent with everything! This was the second time I purchased a vehicle from the dealership and salesman Scott. Brianna and Scotty, Finance Manager, was wonderful! Both were very professional and gave my copies with everything. Scott showed me around the dealership and introduced me to service advisor. Walked me around to parts department. That was first time any dealership did that. Overall experience was outstanding!
Service advisor has been great. Finance has not. Ronnie has not. Purchased a new VW and found out they had transferred my currently STILL owned and used trucks tag to my new VW when I went to renew both of my registration tags.
I had been driving my truck off and on, on a void plate, for 10 months completely ignorant of what they had done. I’ve been trying to get ahold of finance to correct this for over 3 weeks now and they will not call me back. They have 1 year to date to correct this and are dragging it ... Read More DealerRater - Mar 19, 2025
Our sales person scott was kind and showed everything to us. He was very informative and so was the financial staff.
I just purchased my second vehicle with Hanania Volkswagen of Orange Park and am happy to say that the experience was amazing. My sales rep was Douglas, and he was awesome. Though I kept him there at the dealership late on a Sunday night, he was patient and extremely helpful in completing the transaction. He has been good in follow-up ensuring that I am happy with my car. I would highly recommend anyone looking to get a new car to look Douglas up!
It was such an ease to deal with the people in this delearship. All are very friendly and will work for the best deal. Scott, Scotty and Justin were specifically awesome. They know they job really well and will help you all the way.
Upon entering Volkswagen of Orange Park, we were immediately greeted with exceptional friendliness. Scott, Scotty, and Justin provided invaluable assistance, demonstrating remarkable teamwork and dedication in facilitating our car purchase. While we were initially uncertain about trading in our vehicle, their efforts made this process feasible. We extend our sincere gratitude to all who contributed to our experience at Volkswagen of Orange Park.
My husband and I just purchased a new VW Atlas from here and had a great experience. Our salesman Jamaris and Scotty in finance were great and easy to work with! Very happy!
Store personnel provided a warm greeting and offered assistance with directions to the area of the store for the needed services. Sales staff and sales manager were very friendly and knowledgeable. All departments involved in the sales, Jamaris Mccullors was excellent with paperwork process explaining and delivery, finance Brianna Whitney was very knowledgeable and through with finance and options for warranty options, delivery also provided great customer service. Waiting area was supplied with refreshments. I would recommend VW of Orange Park for a hassle-free customer service and vehicle delivery.
Just purchased a 2025 VW Atlas from here. I always dread buying a new vehicle, but the salesman Jamaris and finance guy Scotty made it a pleasant experience. Ask for Jamaris when you go here for your next car! Highly recommend.
My experience was none other than amazing! Douglas took really good care of me and was very helpful and knowledgeable regarding my vehicle of choice and the logistics to purchasing my first suv. Definitely a 10/10!
Doug is a great salesperson and Ray is also who helped me when Doug was not there. I love them both.
Jamaris was really nice and knowledgeable. Worked with us to get the car we were looking for.
They did an amazing job! We selected the car and agreed on the terms and were on our way home in just a couple of hours. Very smooth process.
Salesman Scott Pantin was very friendly and professional as well as the manager. They made the entire buying process very easy and saved me a lot of money. I'll definitely be coming back the next time I'm in the market for a vehicle.
Shamira was exceptional in taking care of what I wanted in a vehicle. Great Job
My boyfriend and I had a great experience at Hanania Volkswagen. I would definitely recommend this dealership to anyone!
Always a great experience at VW of orange park. Juan Jurado was professional, helpful to explain issues and both he, Brianna and Tom made this experience so painless. This is our 4th vehicle we have bought from them. Thank you!
Scott was AWESOME very understanding to what I wanted. He took his time in providing me all options available I will definitely make another purchase here in the future.
Entire experience was 20/10. Thank you to both Doug & Scott for your professionalism. Awesome people. I really am extremely happy with my purchase.
Great selection and great prices. Your sales person, was fantastic. He is the very best!
We had a great experience with this dealership. Our salesman, Scott, was awesome. Very friendly and helpful, and never pushy or high pressure. We will definitely recommend this dealership to anyone looking for a car or truck.
The staff and car salesman(KD) were awesome and not pushy at all. Since the moment we started inquiring about a used vehicle my wife and I were contacted by the dealership and we were explained the process and not once did they push us to come in, we were told that whenever we were ready to see the vehicle to let them know. They were so awesome we decided to purchase a new vehicle.
Had a great experience with Hanania Volkswagen. Simple process and no hidden fees. Our sales associate Jamaris was very nice and personable.
I had a good experience with this dealership they were very friendly and helpful. No high pressure
Great service while I was there. They took care of me and my daughter. Awesome
We found a pre owned GTI at Volkswagen of Orange Park and decided to check it out on New Years Day. We knew it would be an odd day to go car shopping, but we're glad we did! Jamaris Was extremely knowledgeable about the car, professional, patient and thorough through the negotiations. The entire dealership and all the staff were accommodating and welcoming and a pleasure to work with. It's a rare thing to be able to say buying a used car was a pleasure. Highly recommend Jamaris and this dealership!
Great environment! Very welcoming. I also loved the atmosphere and how clean they are. Great experience over all.
You must buy your vehicle here! Scott and Scotty were the purest example of excellence in customer service. In an age where good service is hard to find, these two gentlemen have set the bar. Our car buying experience was seamless and we left feeling more like family than customers. Finally, I have NEVER experienced such a thorough test drive and explanation of all of the vehicles options. Five out of five stars, two big thumbs up and new customers for life.
Great experience. Scott Pantin handled the sale perfectly and Brianna was also great to work with!!
We went with the 2024 Volkswagen Atlas due to the salesmen, Ray! He was such a joy to work with and very knowledgeable about the Atlas.
Shamira was amazing! So helpful and not pushy! I hate pushy salespeople. She was perfect.
We just purchased a new (to us) Taos. We love it! Both Scott Pantin and Chi Chan were amazingly helpful. I sent my brother to them in Nov so our family has purchased 3 cars from them in the last 3 months. Would definitely recommend! They were informative, helpful and made everything so easy!
Thanks to Scott and Chin for making the car buying process very smooth and easy. I love my 2022 Taos!
Juan made the deal seamless, easy to understand the numbers and most of all I did not feel taken advantage of. I highly recommend Juan if you ever need a new set of wheels. The whole process was fast, it did not take me more than 2 hours to get my used 2021 car out the door.
I had a fantastic experience with Juan Jurado at Volkswagen Orange Park. He was extremely professional, knowledgeable, and made the car-buying process smooth and stress-free. He took the time to answer all my questions and ensured I was confident in my decision. I highly recommend working with him.
Scott Pantin and everyone at the dealership went above and beyond to make our recent purchase the best dealership experience I have had in years. Great personal communication and a straight forward fair negotiation.
Shamira was great. Her professionalism and attention to detail are impeccable. I would definitely recommend to anyone looking for a car to come to Hanania Volkswagen of Orange Park.
Hanania took care of me like I was family, Scott went out of his way and made the whole process of getting a car easy and stress free for me and my family.
My experience with this dealer was not only rewarding but Scott, my salesman made the entire experience so comfortable and stress free it was like buying a car from my friend. His concerns were more about me being a completely satisfied buyer than for him to make a sale at all! This was the first time in my life I ever felt relaxed and not pressured to buy a car. He never tried to force anything on me or tried to talk me into getting anything I didn’t need or want. His Sales Manager Chi was also very helpful ... Read More DealerRater - Dec 9, 2024
Larissa, Doug, and Brianna were all great. The buying process was easy and problem free. We would come back here again anytime!
What an excellent experience I had . My salesman was Scott, and let me tell you, he made my vehicle purchase a breeze. He never pressured me and answered any questions that I had. I had been out car shopping all day and couldn't find a good deal, and I made Hanania Volkswagen my last stop , I was aggravated from my experience at other dealers on that day, and was just about to give up on looking for a vehicle. Scott was so awesome and knowledgeable about the vehicles he showed me, and he is so amazing overall. His customer ... Read More DealerRater - Nov 18, 2024
This was one of the best car buying experience I’ve had. Scott did everything he could to make it a good experience. Will definitely be buying more cars from them
The Best Customer Service We enjoyed everyone there. They was GREAT from the beginning to end.
Great atmosphere. They worked extremely well with us and were excellent with not pushing the sale. They gave us our time to make our decisions, overall great experience and we left with the car we wanted. Would highly recommend!
Treated with consideration and respect from all involved. Showed me what I was interested in and answered all questions without hesitation. No high-powered pushing into something more than what I wanted or needed. Would definitely refer someone to this dealership.
They gave us a great deal and treated us like family no high pressure sales
Would I recommend the dealership - yes - but I would tell you to avoid Chi Chan
I am struggling with this review.
Allan in service - 5 stars
Brianna and KD - 5 stars
Riley - 100,000 stars
Chi Chan - can't even get on the score board.
Our time at VW was amazing. Everyone was so helpful and honest. They understood our needs and worked so very hard to meet them. We didn't feel pressured at all. Then Chi Chan entered the picture. He knew nothing of our situation and didn't take the time to learn it. It ... Read More DealerRater - Oct 12, 2024
The sales process itself was great. Scott did a great job and it was a fast experience. Everything after has been a nightmare. We were not given a copy of all of documents which included the Bill of Sale. It took over a week, many calls and emails for someone to email me a copy. We were missing a key fob, went in and they did not setup the remote start. Now we have to go back again for another 1 - 2 hour service visit. Just absolutely unprofessional all around (minus Sales Scott). To top it off my husbands name is ... Read More DealerRater - Oct 8, 2024
Inquired about a new Jetta sport or SE, was treated with respect, and transparency. Sales consultant KD kept me up to date and informed every step of the way. If you are going to buy a new or used vehicle do it here!
